Student FAQs

NottinghamHub (Campus Solutions) is the university’s applicant and student administration system.

• Staff use this system to administer student records 
• Students use this system to complete registration, enroll onto modules, update their details and pay university fees 
• Applicants use this system to apply to study courses

The range of available services is tailored to the individual experience of each user. Students can manage their financial accounts, view academic information, access support, manage personal details and interact with their tutors and supervisors through the system. Links are also provided to other key information such as timetables, Blue Castle and Moodle.

Some of the university terminology has changed. You can find a glossary of new terms in the New Terminology document.

You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Google Chrome browsers:
Follow these instructions here.

To clear your cache on Mozilla FireFox browsers:
Follow these instructions here.

To clear your cache on Microsoft Edge browsers:
Follow these instructions here.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please raise a support ticket via IT Service Desk.

Click on the ‘Profile’ tile and you will be able to update your Contact Details, Addresses and Emergency Contacts by navigating to the appropriate menu.

For staff and students, you may change your password via the IT Accounts portal. Please take note that this will also change your password for other systems and services like your email, Moodle, etc.

If you are still experiencing problems, please raise a support ticket via IT Service Desk.

We hope that the site is accessible for all users but if you encounter particular issues, please contact the IT Service Desk for support on how to carry out the action and report the accessibility issue so that we can make relevant improvements.

Please contact the Security Office if you would like to change your student photo.

You can request Disability Support, Financial Support, a Change in Study Plan and a range of other assistance. You can do this by clicking on the ‘Help’ tile. If you have a technical issue, please email the IT Service Desk.

Students will log in to the NottinghamHub portal with their IT username and password (the same one you use to log in to your University email and Moodle. If you cannot remember your password, please raise a support ticket via IT Service Desk.

As a browser-based system, NottinghamHub can be accessed from any location across a variety of devices, 24hrs a day. However, the NottinghamHub portal is best viewed on a desktop computer or laptop.

Please take a look at the Managing Bank Account Details video for guidance on adding and editing your bank details.

To pay your Course Deposit, in NottinghamHub:

1. click the ‘Finance’ tile button. You will see any outstanding Course Deposits in the Finance Information section
2. click Pay amount due to pay the course deposit, entering the amount in the Payment Amount column next to the description.
3. click Next to proceed and continue to make the payment.

 Please take a look at the user guide for how to make a payment available on the university website.

Payments can be made via the 'Pay amount due' button in NottinghamHub. Please take a look at the How to make a payment user guide. Remember to click which charges you wish to pay. Please see the website for further information about paying your fees, accommodation including other charges.

To make an advance payment online:

1. click on the ‘Finance’ tile button to access the Finance tab
2. click on the Pay amount due button,
3. click Select Campus to Pay. You will see an Online Deposit Malaysia option
4. enter any amount  on the Payment Amount column besides the description
5. click Next to proceed and continue to make a payment.

Advance payments will be allocated against the next charges on your account (whether they are tuition fees, accommodation fees or other charges). To make an advance payment in person, please contact the Finance-Office@nottingham.edu.my

 For more information on payment of fees, please see the university website.

To make an optional purchase online, you can log in to NottinghamHub:

1. click on the ‘Finance’ tile button to access the Finance tab
2. click on the Optional Purchases button,
3. select the item type you want purchases
4. confirm the amount and confirm order
5. click Next to proceed and continue to make a payment.

Please take a look at the user guide for optional purchases available on the university website.

You can email to Finance-Refund@nottingham.edu.my for more details.

Please note that charges and discounts are raised as other processes are completed, such as activation of your record for the academic year, quarterly billing of accommodation and enrolment in modules. These scenarios are explained in the guide.

If you require further support please contact the UNM Finance Office by calling +6 (03) 8924 8607 or send us an email to the Finance-Office@nottingham.edu.my

By clicking into your Account history you can see how aid affects amounts due. Please note that aid may impact the amount due per semester in the system. If you are unsure of how to settle your account, please contact the Finance Office

Payments made in advance are allocated by the system automatically against the next charges raised. For example, if you pay up front for the year and the next charge raised is for accommodation, the system will use the advanced payment to pay the accommodation charges.

If you would like to have a payment reallocated to other existing charges, please contact the UNM Finance Office by calling +6 (03) 8924 8607 or send us an email to the Finance-Office@nottingham.edu.my

All transactions since 1 January are available to view in NottinghamHub. This covers tuition fees, accommodation charges and other charges, as well as payments made and any refunds.

If a transaction does not show up immediately, please allow some time for this to be processed and verified by staff before it is visible in the system.

You can find information about scholarships and other financial support on the Scholarships and financial assistance page of our website.

To view your official receipt online, kindly log in to NottinghamHub:

1. click on the Finance Tile button to access the Finance tab
2. click on the Payment History button,
3. you will see all the official receipt
4. please click the PRINT RECEIPT button if you wish to print out the official receipt.

If you require further support, please contact the UNM Finance Office by calling +6 (03) 8924 8607 or send us an email to the Finance-Office@nottingham.edu.my

To view your official receipt online, kindly log in to NottinghamHub:

1. click on the ‘Finance’ tile button to access the Finance tab
2. you will see the charges due and summary

If you require further support, please contact the UNM Finance Office by calling +6 (03) 8924 8607 or send us an email to the Finance-Office@nottingham.edu.my

Yes, you will need to complete online registration in each year of your studies with the university. Instructions for registering online will be emailed to you, or more information is available on the University website.

Online registration is an essential part of the registration process, which confirms your attendance for the start of a session and includes other steps required before you begin your studies.

Please follow the instructions in your email entitled Subject: Invite to Online Registration. You may need to check your Junk emails or Clutter. You will need to log in using your university username in order to complete Online Registration and click the banner in NottinghamHub. Further information is available on the University website.

To view the Offer Letter in myNottingham:

1. click the ‘Documents’ tile
2. click on the relevant folder in Categories of Documents and 'Offer Letter' will be listed in the table below it
3. click the Offer Letter hyperlink and a new tab will be opened displaying your offer letter
4. click on the download icon to download the offer letter

Click on the ‘Apply’ tile and you will see ‘Apply for a course’ menu. You can start filling-up the new application form on the page. Navigate to the ‘Find a course Malaysia’ menu to view available programmes.

Your student ID number and username will remain the same. You will be given a new email address in the following format: username@nottingham.edu.my which you will use throughout your studies at the Malaysia Campus. Your current student ID card will be used at the Malaysia campus so please remember to bring your student ID card to Malaysia.

To view your student ID number, log into NottinghamHub and click on ‘Profile’ tile. You will see your student ID number in the top left corner.

In NottinghamHub, click the 'Modules (courses)’ tile. Proceed to click on the ‘Timetable Malaysia’ menu and this will open the Timetabling webpage.

You will receive an email when you can start making choices. Please contact your respective schools to complete the module choices. You should discuss choices with your personal tutor and/or programme director before they are submitted.

Please see the Course Enrolment webpage for further details.

You can make your choices during the Change of Mind period in first two weeks of classes for each intake. At the start of the second semester, there is also an opportunity to change module (course) choices.

Your exam timetable will be published at least a month before the start of the examination period. You will receive an email when the timetable is available.

For more information, please see the Examinations webpage.

Marks, progression and award details are currently accessed through the Blue Castle system.

Please see the overseas examinations arrangements section of the examinations webpage for further information.

You can do this via the ‘Help’ tile in NottinghamHub. Click on the 'Help' tile and select the ‘Official Document’ under the Support Type list. Select the document which you wish to request and click the ‘Submit’ button. A member of the Student Registry team will be in contact within three working days of you submitting the request.

Please refer to the Academic Misconduct webpage for further information.

You can do this via the ‘Help’ tile in NottinghamHub. Click on the 'Help' tile and select the ‘Extenuating Circumstances’ under the Support Type list. Click the appropriate option in the 'Support sub-type' menu. Complete the Summary and Details section, providing as much information as you can to support your request. Click the ‘Submit’ button to submit the request. You can also use self-service PCs at faculty offices, or dial-in when this is not possible.

Click the 'My Tutors' tile and see the 'My Associated Staff' section.

You can drop into your Faculty Office or the Student Services Centre. More information on the range of services available can be found on the university website.

To view information relating to your Postgraduate Research programme, log into NottinghamHub and click on the ‘Research’ tile. This will display details of your supervisors, research topic, duration of your study and other relevant menus.

Click the ‘My supervisors’ tile and select the ‘Advising notes’ menu. You will be able to view notes from your tutor/supervisors on the page.

Milestones show steps you need to complete each year as part of your studies, typically periodic reviews with your supervisor. Milestones may require that you take action, for example uploading documentary evidence from a review meeting, and contain an indicative due date. When milestones are completed, the status will be marked by your supervisor or a member of administrative staff and show as 'Completed' in NottinghamHub.

To view Milestones in NottinghamHub, please click on the ‘Student Milestones’ tile. For questions about a specific milestone or action, please contact your supervisor.

After uploading the document needed to complete a task, the document still needs to be processed and verified by a staff member. Once this happens, the notification will disappear.

On the Student Home dashboard, click on the ‘Documents’ tile and follow the instructions to upload documents such as scholarship letters or other supporting evidence. Click on the relevant folder in Categories of Documents before uploading your documents.

You have 30 minutes to take down the document and replace it with an alternative version. If it has been longer than this, then please upload the correct document and contact the IT Service Desk.

When the registration for graduation is open, you will receive an email from the Graduation office with instructions. Log into NottinghamHub and click on the link available on the ‘Graduation’ tile. If you do not see a link, please email the Graduation office. Please see the Graduation webpage for further details.

After clicking on the link available on the ‘Graduation’ tile, you will see the Graduation Registration form. You can select the ‘No, I wish to defer option’ to defer to the next main ceremony. You will not receive your official certificate and Diploma Supplement until your next main ceremony. Please see the Graduation webpage for further details.

There are 'inter-ceremonies' in March and October each year. These small ceremonies have been set up for students who require their awards before the next main ceremony. Please see the Graduation webpage for further details.