Kenny Meng Seng Wong

Contact

• workRoom EB28 Nottingham University Business School
  Malaysia Campus
  Jalan Broga
  43500 Semenyih
  Selangor Darul Ehsan
  Malaysia
• work+6 (03) 8924 8291
• fax+6 (03) 8924 8019
• Wong.MengSeng@nottingham.edu.my

Biography

Dr Kenny Wong is an Associate Professor of Management Information Systems in the Nottingham University Business School, where he teaches students in the area of Information Systems, Database Design, Entrepreneurship and Business. He received his PhD from School of Management, Queen's University of Belfast, UK, in 2008 and was a recipient of Queen's scholarship. Kenny is an alumni member of Cambridge-MIT Institute where he completed the Enterprisers programme in 2005. He was also a recipient of the 2001 FCO's Chevening scholarship, which enabled him to pursue his MSc study with University of Ulster, UK. He had an IT and Management degree from University of Malaya, Malaysia. Before joining the academic career, he worked as an Account Manager with International Business Machines, where he was awarded the IBM Manager's Excellence Award.

Teaching Summary

Kenny's teaching interests are in the area of Information Systems, Database Design and Implementation, Entrepreneurship and Business.

Research Summary

Kenny's research interests are in the area of E-Government, E-Business, Performance Measurements, and Customer Relationship Management (CRM). Currently, he is a visiting scholar at University of… read more

Selected Publications

• JACKSON, S.G. and WONG, M.S., 2017. A cultural theory analysis of e-government: Insights from a local government council in Malaysia Information Systems Frontiers. 19(6), 1391-1405
• WONG, M.S., 2013. E-Government Evaluation: An Assessment approach using ROI Vs ROR matrix International Journal of Electronic Government Research. 9(1), 82-96
• WONG, M.S and JACKSON, S. AND PHILIP, G., 2010. Cultural Issues in Developing E-Government in Malaysia Behaviour and Information Technology Journal. 29(4), 423-432
• WONG, M.S., FEARON, C. and PHILIP, G., 2007. Understanding E-Government and E-Governance: Stakeholders, partnerships and CSR International Journal of Quality and Reliability Management. 24(9), 927-943

• View all publications

Current Research

Kenny's research interests are in the area of E-Government, E-Business, Performance Measurements, and Customer Relationship Management (CRM). Currently, he is a visiting scholar at University of Ryukoku, Kyoto, Japan (2010 to 2012) working on an E-Government research project. He has published his information systems research in Behavior and Information Technology, International Journal of Quality and Reliability Management, and Journal of Theoretical and Applied Electronic Commerce Research. Internationally, he has research collaborations with counterparts from University of Southampton, University of Essex, Canterbury Christ Church University, and University of Ryukoku. He is currently supervising a number of postgraduate students at MA/MSc, MBA and PhD levels in both the Nottingham University Business School and School of Computer Science, Malaysia campus.

• RAMAKRISHNAN, S., WONG, M.S., CHIT, M.M. and MUTUM, D.S., 2024. Occupational Stress as a Mediator between Organisational Intelligence Traits and Digital Government Service Quality: A Triangulation Design Approach Journal of Service Theory and Practice. (In Press.)
• RAMAKRISHNAN, S., WONG, M.S., CHIT, M.M. and MUTUM, D.S., 2023. The Mediating Role of Occupational Stress: A Missing Link between Organisational Intelligence Traits and Digital Government Service Quality International Journal of Quality and Reliability Management.
• RAMAKRISHNAN, S., WONG, M.S., CHIT, M.M. and MUTUM, D.S., 2022. A conceptual model of the relationship between organisational intelligence traits and digital government service quality: The role of occupational stress International Journal of Quality & Reliability Management. 39(6), 1429-1452
• WONG, M S and JACKSON, S, 2021. Investigating the Nature of Expectations and Its Influence on Attitudes Towards Malaysian Government E-Services International Journal of Electronic Government Research. 17(1), 31-47
• WONG, M S and JACKSON, S, 2020. Investigating the nature of expectations and its influence on attitudes toward Malaysian government e-services In: NUBS Malaysia International Conference (NUBS iCON) 2020, Kuala Lumpur, Malaysia.
• WONG, M S, 2019. Design Science approach to build a customer satisfaction theoretical framework to evaluate E-Government services Electronic Journal of IS Evaluation. 22(1), 54-64
• WONG, M S, NISHIMOTO, H and NISHIGAKI, Y, 2018. The Incorporation of Social Media in an Emergency Supply and Demand Framework in Disaster Response In: The 11th IEEE International Conference on Social Computing and Networking (SocialCom 2018).
• JACKSON, S.G. and WONG, M.S., 2017. A cultural theory analysis of e-government: Insights from a local government council in Malaysia Information Systems Frontiers. 19(6), 1391-1405
• WONG, M S, NISHIMOTO, H, NISHIGAKI, Y and JACKSON, S, 2017. Use of Satisfaction-Satisfaction Matrix (SSM) to Evaluate Japanese E-Government Services Electronic Journal of IS Evaluation. 20(1), 3-10
• WONG, M S and JACKSON, S, 2017. User Satisfaction Evaluation of Malaysian E-Government Education Services In: 23rd IEEE International Technology Management Conference, Madeira Island, Portugal. (In Press.)
• JACKSON, S. and WONG, M.S., 2015. Understanding Subcultures and Change Dynamics in E-Government: An Empirical Study of a Local Government in Malaysia In: Proceedings of the Tenth Midwest Association for Information Systems Conference, Pittsburg, Kansas, May 14 - 5, 2015.
• NISHIMOTO, H., NISHIGAKI, Y., SACHIYO, A., WONG, M.S., MAKO, N., NAOYA, Y. and YUZO, A., 2014. The use of Importance Performance Analysis to assess E-Government in Japan. In: NISHIMOTO, H., ed., Japan's E-Government and public sector modernisation and efficiency 1. Nihon Keizai Hyouronsha Ltd. 1-245
• JACKSON, S. and WONG, M.S., 2014. A cultural theory analysis of e-government uptake in Malaysia In: PSA 64th Annual International Conference, Manchester, UK, 14-16 Apr 2014. 1-36
• WONG, M.S., 2013. E-Government Evaluation: An Assessment approach using ROI Vs ROR matrix International Journal of Electronic Government Research. 9(1), 82-96
• NAOYA, Y., NISHIGAKI, Y., WONG, M.S., LIU, C.Y. and NISHIMOTO, H., 2013. Use of Twitter as an Instrument for Disseminating Public Information In Providing Public Goods and Roles of e-Government:: Evidence from Japanese Prefectures International Journal of Engineering and Innovative Technology. 3(4), 128-133
• WONG, M.S., NISHIMOTO, H., NISHIGAKI, Y. and JACKSON, S., 2013. Use of Satisfaction-Satisfaction Matrix (SSM) to evaluate E-Government services from the perspective of Japanese citizens and government service providers In: 24th Australasian Conference on Information Systems, Melbourne, Australia, 04-06 Dec 2013. 1-9
• KHADAROO, I., WONG, M.S. and ABDULLAH, A., 2012. Barriers in local E-Government partnership: Evidence from Malaysia. Electronic Government, an International Journal. 10(1), 19-33
• WONG, M.S., 2012. E-Government Evaluation: The use of design science approach to build and evaluate customer satisfaction theoretical framework In: The Seventh IEEE International Conference on Digital Information Management (ICDIM, 2012), University of Macau, Macau.
• NISHIGAKI, Y., HIGASHI, Y., WONG, M.S. and NISHIMOTO, H., 2012. A New Role of E-Government in Improving Performances of Local Public Sector:: The use of Yardstick Competition Model In: Istanbul International Conference on Business and Economics.
• NISHIGAKI, Y., HIGASHI, Y., WONG, M.S. and NISHIMOTO, H., 2012. A New E-Government Role in Improving Local Government Performance: A Study Based on a Yardstick Competition Model International Journal of eBusiness and eGovernment Studies. 4(2), 91-101
• WONG, M.S., NISHIMOTO, H., NISHIGAKI, Y. and JACKSON, S., 2012. Service providers perceptions of Japans e-government services using the importance-performance (IPA) model In: Asian Conference on Information Systems (ACIS, 2012).
• WONG, M.S., NISHIMOTO, H. and PHILIP, G., 2011. The Use of Importance- Performance Analysis (IPA) to evaluate Japanese E-Government Services Journal of Theoretical and Applied Electronic Commerce Research. 6(2), 17-30
• JACKSON, S. AND WONG, M.S., 2011. The Influence of Organisational Culture on E-Government Uptake: A Malaysian context In: The 16th International Business Information Management (IBIMA) Conference.
• WONG, M.S and JACKSON, S. AND PHILIP, G., 2010. Cultural Issues in Developing E-Government in Malaysia Behaviour and Information Technology Journal. 29(4), 423-432
• WONG, M.S., 2010. Evaluating E-Government in Malaysia: The Use of ROI vs ROR Matrix to Evaluate E-Filing Services In: IFIP eGov and ePart 2010. 114-124 (In Press.)
• WONG, M.S., FEARON, C. and PHILIP, G., 2009. Evaluating E-Government in Malaysia: An Importance- Performance grid Analysis (IPA) of citizens and service providers International Journal of Electronic Business. 7(2), 105-129
• KHADAROO, I. AND WONG, M.S., 2009. Building Effective E-Government public private partnership: A Case Study in Malaysia Public Sector In: International Conference on Public Private Partnership in Development. (In Press.)
• WONG, M. S., 2008. A Study of E-Government Services in Malaysia In: Information System Research Group (ISRG, 2008), Queen's University of Belfast, Northern Ireland. 1-215 (In Press.)
• JACKSON, S.G, WONG, M.S and PHILIP, G., 2007. Cultural Barriers/ Enablers in Implementing E-Government Initiatives in Malaysia In: Americas Conference on Information Systems (AMCIS), Keystone, Colorado, USA, 9-12 August 2007. (In Press.)
• NISHIMOTO, H, WONG, M.S and AND PHILIP, G., 2007. An Assessment of central and regional E-Government services in Japan In: Proceedings of the annual conference of Japan Society for Management Information (JASMIN, 2007), Yokohama, Japan. (A4-2)1-2 (In Press.)
• WONG, M.S., FEARON, C. and PHILIP, G., 2007. Understanding E-Government and E-Governance: Stakeholders, partnerships and CSR International Journal of Quality and Reliability Management. 24(9), 927-943