Nottingham University Business School (NUBS) Malaysia delivered a two-week executive education module to participants of the 19th JPA-BMCC Management Development Programme, a collaborative management development programme between the Malaysian Public Services Department (Jabatan Perkhidmatan Awam - JPA) and the British Malaysian Chamber of Commerce (BMCC).
This is a bi-yearly programme undertaken by the BMCC with the aim providing senior government officers opportunity to gain hands-on experience and exposure to the dynamics of modern-day business management systems via training and working with British organisations both in Malaysia and in their parent companies in the United Kingdom.
The companies involved in this year's JPA-BMCC programme included Standard Chartered Bank Malaysia, HSBC Bank Malaysia, BP Asia Pacific, Tesco Stores, BAE Systems, Plus Three Consultants, Accenture Management Consulting, and the University of Nottingham Malaysia Campus.
The theme for this year’s Programme, held on April 18-30, was Creativity and Innovative Work Culture - A Catalyst to Performance Excellence, aimed at building a strategic mindset of performance excellence in organisations. In support of this aim, NUBS Malaysia formulated the various sessions within its module to feature both theoretical and practical perspectives. These were delivered in workshop format, utilising case studies, breakout sessions, team and individual creative activities, role playing, games, and lectures to consolidate the learning points. Altogether, nine sub-topics were covered by seven instructors in a highly interactive ten-day programme.
The business modules were coordinated by Dr Eunice Ngat-Chin Lim (Director of Executive Education) and supported by instructors in their respective areas of expertise and experience.
Below: University of Nottingham Malaysia Campus CEO/Provost, Professor Ian Pashby (centre), with NUBS instructors and programme participants during their graduation from the business module.
Biographies of key instructors:
| Topic | Lead Instructor | Expertise/Experience |
| Building a Strategic Mindset of Performance Excellence in the Public Sector | Dr Eunice Ngat-Chin Lim | Faculty member and Director of Executive Education in NUBS Malaysia. Has 15 years of business advisory experience with Ernst & Young / Arthur Andersen, the Malaysian government and private organisations; and 3 years of corporate planning experience with Encorp Group Sdn Bhd / Natseven TV Sdn Bhd. Her primary specialisation is in Strategic Planning, Business Modelling and Government Policy Studies advisory work. Dr Lim lectures International Business Strategy and Strategic Management to the final year undergraduates and MSc International Business students. |
| Understanding Consumers and Managing a Service Environment | Dr Kok Wei Khong | Associate Professor of Marketing at NUBS Malaysia and Director of the MBA Programme. Has been in teaching and research for more than 10 years in areas including Customer Satisfaction, Services Marketing, Market Research and Customer Segmentation. Also a consultant and trainer for SAS and SPSS. |
| Understanding Consumers and Managing a Service Environment | Professsor Christine Ennew | Professor of Marketing in NUBS UK and Pro-Vice Chancellor for Internationalisation and Europe for the University, with research interests in Financial services marketing; Service quality and service delivery, including service failure and recovery; Customer satisfaction; Marketing relationships, including issues relating to trust and relationship quality; Tourism marketing; Banks and Small Businesses. |
| Learning Organisations; Empowerment for Innovative Work Culture | Ms Vanitha Ponnusamy | Assistant Professor of Organisational Management at NUBS Malaysia. More than 15 years of experience in management education and the research and training field, focusing on organisational behaviour, human resource management and corporate social responsibility. |
| Organisational Culture and Creativity and Innovation; Leadership for Innovation | Dr Thomas Thornborrow | Associate Professor of Organisational Behaviour at NUBS Malaysia, with interests in psychological contracts, identity construction, creating and managing organisational cultures and structures. In addition, has several years in consultancy focused mainly on initiating, managing and sustaining change and creating learning organisations. |
| Strategies for Innovation | Dr Mohan V. Avvari | Associate Professor of Strategic Management and Director of MSc Programmes at NUBS Malaysia. Has been in management education and research and training fields, focusing on Strategic Management, Multiple Perspectives on Strategy, Management of Innovation. Has served as a Council Member of Communications and Multimedia Consumer Forum of Malaysia (CFM), recourse person in WTA-UNESCAP workshops and recently as Innovation Auditor for MIGHT, Malaysia. |
| Creativity and Innovation | Dr Brendan J. Gomez | Consultant Psychologist and Certified PSMB Trainer. Has been training, teaching, coaching, producing videos, and pioneering new entities and innovative projects for over 12 years. Has served both higher education and corporate sectors including as Head of Training and Talent Management for AirAsia, and as Assistant Professor of Applied Psychology at the University of Nottingham Malaysia Campus. His focus on creativity extends into his highly interactive and high-energy sessions in Emotional Intelligence, Cognitive Psychology, Organizational Wellness, Selection & Training for Organizations, Coaching & Mentoring, Happiness at Work, and Team Building. He is a US Fulbright Scholar, and has worked on CSR projects with the United Nations. |
NUBS Malaysia’s Executive Education arm aims to work with organisations to motivate, retain and develop their human capital in a changing economic environment. Through these working relationships, the School aspires to be industry-relevant with a sound understanding of the industry requirements of graduates today.
For more information about this story, or about NUBS Malaysia's Executive Education arm, please contact:
Dr Eunice Ngat-Chin LIM
Director of Executive Education
NUBS.EDP@nottingham.edu.my
Posted on 30th June 2011